3 DAY PRODUCT GUARANTEE

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.

2. We will review the claim and contact you if we need more information.

3. If Approved, we will refund or resend the item, you may also be asked to return the product.

Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please contact us via [email protected], before returning the item.

If you happen to receive a defective item, we will send back another one express delivery at our charge, and provide you with an extra gift to apologize. Please note that defective items are a rare case scenario. 

Exchange

The item doesn’t fit? Contact us within the first 14 days after you have received your purchase, return the item to our warehouse and we are more than happy to provide you with the perfectly fitting product. Guaranteed hassle free !

Lost & damaged items

Receive a FREE reshipment for damaged & lost items. Even these cases remain the exception and are caused by the postal service, we don’t shy away and take the extra mile to make you smile !

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Extended shipping time
We do not grant refunds on items, which haven’t arrived at the recipient’s address. No refund will be given due to long shipping times.

Wrong shipping addresses

We can not be held responsible for wrong shipping addresses, which are entered by the customer/purchaser. Thus, we do not grant any refunds or returns on items, which do not arrive due to the provision of wrong or incorrect shipping addresses. It is considered as the customers responsibility and may bear full liability.